Everyday

Calling back a number you don't recognise

There's a missed call and you don't know who it was.

Fill in the blanks

What you type stays in this browser. Leave a field empty and the example goes in instead.

This is an example, not your own value: Time

Open with

Hi, I'm returning a call from this number.

Then say

  1. I had a missed call an hour ago.
  2. May I ask who I'm speaking to?
  3. Could you tell me what it's about?

If they ask

I need to verify your identity.
Tell me who you are first and I'll call the official number back.
It's about your account.
I'll call the official number and ask there.
Give me your ID number.
I don't give that out by phone. I'm going to hang up now.

Ending

Thanks. I'll check and get back to you.

Banks and public offices never ask for an ID number or a one-time code by phone. If someone does, hang up and call the official number yourself.

Before you dial

Pick another situation