Food and shops

Calling about a late food delivery

Your order is well past the time it was due.

Fill in the blanks

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Reference numberTime

This is an example, not your own value: Reference number, Time

Open with

Hi, I'm calling about an order.

Then say

It's order 1234, placed around 7pm.
Can you tell me where it is?
Could you let me know if it's going to be much longer?

If they ask

What's the order number?: It's order 1234.
It's leaving now.: Okay, I'll wait. Thanks.
We never got that order.: Then what happens to the payment?

Ending

Thanks for checking.

Before you dial

Keep a pen and paper next to you.
Read the opening line out loud once.
It is fine to ask them to repeat something.
Write down what was agreed after you hang up.

Pick another situation