Food and shops

Reporting a wrong delivery

What arrived is not what you ordered.

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Open with

Hi, I just got a delivery and it isn't what I ordered.

Then say

  1. The order is order 1234, and the wrong dish arrived.
  2. That isn't what I picked.
  3. What would you like me to do?

If they ask

Can you send a photo?
Sure. Where should I send it?
We'll send the right one.
Thanks. How long will that take?
That's not handled by us.
Who should I contact instead?

Ending

Thanks for letting me know.

The shop and the delivery app decide between a resend and a refund.

Before you dial

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