Things you bought

Asking for an exchange

You want a different size, colour or model instead.

Fill in the blanks

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Reference numberWhat it's about

This is an example, not your own value: Reference number, What it's about

Open with

Hi, I'd like to exchange something.

Then say

It's order order 1234.
I'd like to swap it for one size up.
How do I send it back?

If they ask

What's wrong with it?: It isn't the one I picked.
We're out of that.: Could I have a refund instead?
Return shipping is on you.: How much is that?

Ending

I'll send it and call back. Thank you.

Before you dial

Keep a pen and paper next to you.
Read the opening line out loud once.
It is fine to ask them to repeat something.
Write down what was agreed after you hang up.

Pick another situation