Open with
Hi, I'd like to cancel a booking.
Then say
- It's under Alex, Friday at 7pm.
- I can't make it, so I'd like to cancel.
- Is there a cancellation fee?
- Sorry for the late notice.
If they ask
- May I ask why?
- Something else came up at the same time.
- There is a fee.
- How much, and how do I pay it?
- Will you book again?
- Yes, I'll book another time.
Ending
Thanks for sorting that out.