Offices and providers

Asking a government office for a document

You don't know where to go or what to bring.

Fill in the blanks

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What it's aboutYour name

This is an example, not your own value: What it's about, Your name

Open with

Hi, I have a question about a document.

Then say

I need a residence certificate.
Where do I have to go for that?
What should I bring with me?
What's the fee, and how long does it take?

If they ask

Are you applying for yourself?: Yes. My name is Alex.
You can do it online.: Which site should I use?
That's a different office.: Could you tell me who I should call?

Ending

Thank you for the information.

The office and the law decide who can be issued what, and at what fee.

Before you dial

Keep a pen and paper next to you.
Read the opening line out loud once.
It is fine to ask them to repeat something.
Write down what was agreed after you hang up.

Pick another situation