Health

Changing or cancelling an appointment

You cannot make the appointment you booked.

Fill in the blanks

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DateTimeYour name

This is an example, not your own value: Date, Time, Your name

Open with

Hi, I need to change an appointment.

Then say

It's under Alex, Thursday at 2pm.
Something came up and I can't make it.
Can I move it to another day?
Tell me what you have and I'll pick one.

If they ask

Do you want to cancel instead?: No, I'd just like to move it.
There's a change fee.: How much is it?
Nothing that week.: The week after is fine too.

Ending

Thanks for sorting that out.

Before you dial

Keep a pen and paper next to you.
Read the opening line out loud once.
It is fine to ask them to repeat something.
Write down what was agreed after you hang up.

Pick another situation