Things you bought

Chasing a parcel

The delivery date has passed and nothing arrived.

Fill in the blanks

What you type stays in this browser. Leave a field empty and the example goes in instead.

This is an example, not your own value: Reference number, Date, Who or where

Open with

Hi, I'm calling about a parcel.

Then say

  1. The tracking number is tracking 123456789.
  2. It was due on Monday and it hasn't arrived.
  3. Can you tell me where it is?

If they ask

Can you confirm the address?
It's my building entrance.
It's delayed.
When should I expect it?
It says left at the door.
It isn't there. How do I follow that up?

Ending

Thanks for checking.

Before you dial

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