Things you bought

Asking for a refund

You want to send something back and get your money.

Fill in the blanks

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This is an example, not your own value: Date, What it's about, Reference number

Open with

Hi, I'm calling about a refund.

Then say

  1. I bought a pair of shoes last week. The order number is order 1234.
  2. I'd like to return it.
  3. What's the process?
  4. Is there a return shipping cost?

If they ask

May I ask why?
It isn't what I expected.
Has it been opened?
I opened it, but I haven't used it.
We can't refund that.
Which policy is that based on?

Ending

Okay, I'll send it back the way you described. Thank you.

The seller's policy and the law decide whether a refund applies.

Before you dial

Pick another situation