Things you bought

Booking a repair

Something you bought has stopped working.

Fill in the blanks

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What it's aboutDate

This is an example, not your own value: What it's about, Date

Open with

Hi, I'd like to book a repair.

Then say

My a washing machine has stopped working.
I bought it around two years ago.
Do you come out, or do I send it in?
Roughly what does that cost?

If they ask

What is it doing?: I'll describe when it started and what happens.
The warranty has expired.: What's the repair cost then?
What's the model number?: Let me check and read it to you.

Ending

Thanks for taking that down.

The repair shop decides what can be fixed and what it costs.

Before you dial

Keep a pen and paper next to you.
Read the opening line out loud once.
It is fine to ask them to repeat something.
Write down what was agreed after you hang up.

Pick another situation