Open with
Hi, I have a question.
Then say
- It's about a transcript.
- Which office should I go to?
- What do I need to bring?
- Are there set hours for visiting?
If they ask
- Your student number?
- It's student number 20261234. My name is Alex.
- It's on the website.
- Which section is it under?
- That person has moved on.
- Could I have the contact for whoever handles it now?
Ending
Thank you for the information.