Things you bought

Cancelling a subscription

You want the monthly charge to stop.

Fill in the blanks

What you type stays in this browser. Leave a field empty and the example goes in instead.

Who or whereYour name

This is an example, not your own value: Who or where, Your name

Open with

Hi, I'd like to cancel a subscription.

Then say

It's the membership, under Alex.
I'd like to cancel it.
When does access end?
Is any of the payment refunded?

If they ask

May I ask why?: I'm not using it at the moment.
I can offer you a discount.: No thanks. Please go ahead and cancel.
It ends next month.: Okay. When exactly does billing stop?

Ending

Thanks for cancelling it.

Before you dial

Keep a pen and paper next to you.
Read the opening line out loud once.
It is fine to ask them to repeat something.
Write down what was agreed after you hang up.

Pick another situation